ARA awards delivery contract for national competency management program

The Australasian Railway Association (ARA) has awarded a five-year contract to deliver its national competency management system, the Rail Industry Worker (RIW) Program.The Australasian Railway Association (ARA) has awarded a five-year contract to deliver its national competency management system, the Rail Industry Worker (RIW) Program.

Metro Trains Australia (MTA), working with its partners will become the new service provider for the RIW Program following the ARA’s tender process.

A range of changes will be introduced as part of the continued RIW program services including new smartcards.

ARA CEO Danny Broad said the program has grown considerably since it started, in terms of participation and the breadth of requirements for participants.

“The competitive tender submissions highlighted that beyond system features, there are many additional key benefits available to the rail industry through the RIW Program,” Mr Broad said.

“We are confident that MTA and its partners will support the evolution and future direction of the RIW Program in broadening its functions and capabilities to deliver great value for Australian rail.”

MTA Acting Managing Director Leah Waymark said the RIW plays a key role by enabling rail industry workers to seamlessly manage their competencies online.

“The system uses the latest smartcard technology, combined with a secure database that is compatible with multiple platforms including smartphones and real-time business intelligence reporting,” Ms Waymark said.

The transition of services from the current service provider and tool will occur on 30 March 2019.


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